Terms and Conditions.

Éternelle Events & Decor Hire – Terms & Conditions

By paying in full or making a deposit, you agree to the following Terms and Conditions. These terms ensure a smooth event planning process that reflects the elegance of Éternelle Events & Decor Hire.

1. Definitions

• Client: The individual or organisation booking services from Éternelle Events & Decor Hire.

• Company: Éternelle Events & Decor Hire.

• Hire Items: All décor, props, or other goods provided for the event.

• Hire Period: The agreed date and time range during which hire items are provided.

2. Booking & Payment

• A 50% non-refundable deposit is required to confirm your booking.

• The remaining balance is due at least 72 hours before the event date.

• Full payments made in advance are subject to the same cancellation policy (see section 5).

• Payment methods: Direct bank transfer or cash in British Pound Sterling.

• Receipts and invoices will be issued for all transactions and changes (via email).

3. Tentative Bookings

• Your event date is tentatively reserved upon inquiry.

• After confirmation, you have 3 days to pay the deposit.

• Failure to pay within 3 days releases the date for other bookings.

4. Setup & Breakdown

• For any setup by Éternelle, a minimum of up to 3 hours is required for both setup and breakdown.

• Times must align with your venue’s terms.

• Delays in breakdown caused by the client or venue will incur a £25 per hour fee.

• Individual or stand-alone items (e.g. arches) require a separate request and approval.

5. Cancellations & Refunds

• All deposits are non-refundable.

• If full payment is made in advance and you cancel:

• - More than 4 weeks before event: 50% refund.

• - 2–4 weeks before event: 25% refund.

• - Less than 2 weeks: No refund.

• If full payment is not received by the due date, your booking will be canceled and the deposit forfeited.

6. Booking Changes

• You may request changes up to 2 weeks before the event, subject to availability.

• Additional items may require an extra deposit and updated balance due 2 weeks before the event.

7. Hire Item Use & Condition

• All items must be returned in their original, undamaged condition.

• Lost, broken, or damaged items will incur extra charges.

• Unauthorised relocation or alteration of decor may result in the forfeiture of your deposit.

8. Client Responsibilities

• Ensure the venue is clean and free of rubbish, food, drink, or spillages before collection.

• Failure to meet cleanliness standards of our hired item or decor may result in the loss of your deposit.

• Éternelle is only responsible for cleanup of our decor and hire items, not general venue cleaning.

• Do not allow smoking within 5 meters of any hire items.

• Any signs of smoke damage (smell, burns, butts) will lead to loss of deposit.

9. Delays & Force Majeure

• We aim to deliver all items as per your invoice and event timing.

• We do not provide compensation for delays caused by:

• - Venue access restrictions

• - Traffic, third parties, or last-minute client changes

• We reserve the right to delay or cancel setup due to extreme weather, public health risks, or unsafe conditions for our staff or equipment (Force Majeure).

10. Safety & Liability

• Éternelle Events & Decor Hire is not responsible for any injury, accident, or damage that occurs to you, your guests, or the venue.

• Clients assume full responsibility for the safety and use of all hire items.

• We recommend obtaining event insurance to cover unforeseen circumstances.

11. Photography & Promotion

• Unless otherwise requested in writing, Éternelle may photograph event setups and use them for promotional purposes (e.g. social media, portfolio, website).

12. Pricing & Adjustments

• Prices are confirmed at the time of booking but are subject to change if additional items are added or services modified.

• Any added decor may require a supplemental deposit.

13. Amendments to Terms

• These Terms & Conditions may be updated without prior notice.

• Clients will be informed of material changes before their event date.

By engaging with Éternelle Event & Decor Hire, you accept and agree to these terms in full. Your cooperation is appreciated in creating a seamless and beautiful event experience.