Privacy Policy 14.03.25

Welcome to Éternelle Events & Decor Hire. We are an event décor company providing decoration services for celebrations at homes and hired venues. We also offer item hire services.  We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR)** and other applicable data protection laws. By using our services, you agree to the terms outlined in this policy.  

Information We Collect

We collect the following personal information:  

Contact Information – Name, phone number, email address, and postal address.  
Payment Details – Bank details or other payment information to process transactions securely.  
Event Details – Event location, date, and any relevant details to fulfil our services.  
Communications – Any messages, inquiries, or feedback you provide.  

We do not collect special category data (such as health or biometric data) unless explicitly required and with your consent.

Legal Basis for Processing Personal Data

Under GDPR, we process your personal data based on the following legal grounds:  

- Contractual Necessity (Article 6(1)(b)) To provide and fulfil our services, including bookings, item hire, and event setup.  
Legal Obligation (Article 6(1)(c)) To comply with tax, accounting, and other regulatory requirements.  
Legitimate Interest (Article 6(1)(f)) To improve our services, prevent fraud, and ensure business continuity.  
Consent (Article 6(1)(a)) When you explicitly agree to receive marketing communications.  

You can withdraw consent at any time by contacting us at eternelle.eventsdecorhire@gmail.com

How we Use Your Information

We use your personal information for the following purposes:

- To process and confirm event bookings and hire agreements.

- To communicate with you regarding your event, order updates, or inquiries.

- To process payments and refunds securely.

- To deliver and set up decorations at the agreed location.

- To comply with legal and regulatory obligations.

- To send marketing communications (only with your consent).

- To improve our services and customer experience.

We will **never** sell, rent, or trade your personal data to third parties.

How We Protect Your Information

We implement appropriate security measures to protect your personal data, including:  

- **Encryption** of payment data and sensitive information.  
- **Access controls** – Only authorized personnel can access personal data.  
- **Regular security audits** to identify and mitigate risks.  

Despite these measures, no online service is completely secure. If we experience a data breach, we will notify affected individuals as required by law.  

Sharing Your Information

We may share your personal data with:  

Service Providers Payment processors, couriers, and event staff to facilitate our services.  
Legal Authorities – If required to comply with legal obligations.  
-Business Partners- If collaborating with third-party suppliers for specific event arrangements (only when necessary).  

All third parties processing personal data on our behalf comply with strict data protection regulations.  

How Long We Retain Your Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:  

-Contact & Transaction Data– Retained for up to 6 years* to comply with tax and accounting laws.  
-Marketing Data -Retained until you withdraw consent.  
-Event Details & Correspondence – Retained for 12 months* after event completion unless legally required to keep it longer.  

After this period, we securely delete or anonymize your data.  

Your GDPR Rights, You have the following rights regarding your personal data:  

- Right to Access– Request a copy of the personal data we hold about you.  
- Right to Rectification– Request correction of inaccurate or incomplete data.  
- Right to Erasure ("Right to be Forgotten") - Request deletion of your personal data when it is no longer needed.  
- Right to Restrict Processing – Request limitation on how we process your data.  
- Right to Data Portability – Request transfer of your data to another service provider.  
- Right to Object – Object to processing based on legitimate interests, including direct marketing.  
- Right to Withdraw Consent – Withdraw consent for marketing at any time.  

To exercise your rights, contact us at eternelle.eventsdecorhire@gmail.com We will respond within *one month* as required by GDPR.  

Marketing & Communications

We will only send you marketing emails or promotional materials if you **explicitly opt in**.  

You can *unsubscribe* at any time by clicking the "unsubscribe" link in our emails or by contacting us at eternelle.eventsdecorhire@gmail.com 

Cookies & Website Tracking

If our website uses cookies or tracking technologies, we will inform you and provide options to manage your preferences.

For more details, refer to our *Cookie Policy* [if applicable].

Complaints & Contact Information

If you have any concerns about how we handle your data, you can contact us at:

Éternelle Events & Decor Hire

eternelle.eventsdecorhire@gmail.com

If you are unsatisfied with our response, you have the right to file a complaint with your local *Data Protection Authority (DPA)*.

A full list of EU DPAs is available here: [https://edpb.europa.eu/about-edpb/board/members_en](https://edpb.europa.eu/about-edpb/board/members_en).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.